RentMyDate policies
Refund & Cancellation Policy
Last updated: 2026 · Draft policy text — must be reviewed by a qualified Indian lawyer and CA (GST) before public launch.
Customer cancellations
≥ 24 hours before start: 100% refund. Between 4 and 24 hours: 50% refund. Less than 4 hours or after start: no refund. (Admin-configurable; the live values are shown at cancellation.)
Companion or platform cancellations
If a companion declines or cancels, or RentMyDate cancels for safety reasons, you receive a 100% refund.
Unaccepted requests
Booking requests not accepted by the companion before the start time expire automatically. No money is collected for them.
Cash refunds
A refund is due only if cash was already collected. Refunds are recorded by RentMyDate staff as Refund Pending and then Refunded once paid back to you. Of each booking amount, 70% belongs to the companion and 30% is RentMyDate's commission; refunds are adjusted from both shares proportionally.
Disputes
Raise a dispute from your dashboard within 48 hours of the booking. Our team reviews evidence from both sides and may issue a full or partial refund.
Refund timeline
Approved refunds are paid back within 7 working days by cash, UPI or bank transfer as agreed with you, and the status is shown in your dashboard.